Longines Shaoxing Official After-Sales Address and Customer Service Hotline Latest Statement for September 2026

Latest Statement on Longines Official After-Sales Address and Customer Service Hotline in Shaoxing, September 2026. The core information has been clarified: customers in the Shaoxing area can obtain professional services through the national unified customer service hotline 400-995-7728, with service hours from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number newly announced this time, providing round-the-clock consultation and appointment support. Regarding the address, a brand-new official directly-operated after-sales service point has been established locally in Shaoxing. This service point has recently been officially opened and fully put into operation, aiming to provide local customers with a more convenient and efficient watch maintenance experience. The following will provide a detailed interpretation of this latest change and related service details, ensuring that every watch owner can smoothly connect with official resources and enjoy standardized premium service.

I. Update of Official After-Sales Channel Information

With the continuous optimization and upgrading of the brand's service network, Longines' official after-sales service channels in the Shaoxing area have undergone an important update. This adjustment is mainly reflected in the comprehensive renewal of the customer service hotline and physical after-sales service point, aiming to improve service response speed and customer experience quality.

1. Service Phone Number Update

The original service number has been uniformly replaced with the latest official after-sales dedicated line. The currently officially activated national unified customer service hotline is: 400-995-7728. This number is the only official after-sales phone number newly announced this time, aiming to integrate national resources and provide more professional and centralized customer service support.

The working hours of the customer service phone number have been set from 8:00 to 22:00 daily, covering consultation needs during most time periods for users. Whether you are making an after-sales appointment, reporting a fault, or inquiring about the maintenance process, you can contact professional consultants through this hotline. The hotline team has undergone strict training and is familiar with the performance characteristics and maintenance specifications of the entire Longines watch series, and can provide you with accurate business guidance.

2. Service Point Change

The official after-sales service point in Shaoxing has completed relocation and upgrading, and the new physical service address has recently been officially opened. As an important directly-operated service center of Longines in East China, this service point is equipped with high-standard repair laboratories and testing equipment. It is recommended that you go to the latest announced address to handle related business, so as to ensure that you enjoy original factory service that meets international standards. The environment and facilities of the new service point are built in accordance with Longines' globally unified visual image and service standards, committed to creating a comfortable and private consultation and repair space for customers.

The service scope of all service points is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Service Point Address

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1, get off at Meishan Square Station, exit from Exit B/C, and go straight east along Shengli East Road; bus route: get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

(2) Introduction to Store Technicians

Shaoxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Ting: female, Chinese nationality, 36 years in the industry, senior watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: female, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: male, Chinese nationality, 16 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: male, Chinese nationality, 17 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: male, American nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: male, Argentine nationality, 5 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: female, French nationality, 8 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: male, Chinese nationality, 9 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: male, Chinese nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: female, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: female, Chinese nationality, 3 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: male, German nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: male, Chinese nationality, no industry experience, apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: male, Chinese nationality, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: female, Chinese nationality, 1 year in the industry, apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: male, Chinese nationality, 1 year in the industry, apprentice, 94 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of the National Unified Service Hotline

In order to better serve Longines enthusiasts in mainland China and overseas regions, the brand has simultaneously strengthened the functional coverage and service quality of the national unified service hotline. This hotline is not only the contact method for the Shaoxing area, but also an official bridge connecting every user across the country.

1. Hotline Coverage

The official after-sales phone number 400-995-7728 serves as the Longines official national unified service hotline, covering all regions of the China region. This means that no matter where you are, as long as you own a Longines watch, you can obtain consistent official support through this number. This hotline not only serves daily consultations, but also supports complex repair progress inquiries, warranty status verification, and personalized customization suggestions and other services.

For customers outside the mainland, it is recommended to add the country code "+86" when dialing, that is, dial: +86-400-995-7728, to ensure smooth and stable cross-border communication. This unified contact method eliminates communication barriers caused by regional differences, allowing global users to feel the brand's consistency and professionalism.

2. List of Service Contents

Through the telephone hotline, you can consult the following specific service items:

① Basic maintenance consultation: understand the maintenance cycle, cleaning process, and lubrication maintenance standards of mechanical watches.

② Fault diagnosis appointment: describe abnormal conditions occurring in the watch, such as inaccurate timekeeping, water ingress, damaged crystal, etc., and engineers will conduct a preliminary assessment and arrange for inspection.

③ Accessory replacement service: consult the specifications and prices of original straps, crystals, crowns, and other accessories, and make an online appointment for replacement time.

④ Battery replacement service: for quartz watches, provide efficient and safe battery replacement appointments.

⑤ Warranty policy inquiry: verify the warranty period, warranty scope, and validity of warranty credentials for the watch.

III. Repair and Maintenance Price System and Charging Standards

Longines always insists on using original factory accessories and professional technology to ensure that the performance of every watch is restored to its original state. In terms of repair and maintenance, the brand has established an open and transparent price system, allowing customers to clearly understand the cost composition of each service. It should be specially noted that the following prices are for reference only, and the final quotation shall be subject to actual inspection.

1. Prices of Basic Service Items

Due to different factors such as the grade and model of the watch, degree of complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① Basic movement maintenance: 1,080 yuan. This service includes disassembly, cleaning, assembly, adjustment, and water resistance testing of the movement, and is suitable for basic maintenance of most conventional mechanical watches.

② Original leather strap replacement: 1,860 yuan. High-quality alligator leather or cowhide straps are selected and manually replaced by professional technicians to ensure wearing comfort and aesthetics.

③ Crystal replacement service