<p>Shaoxing Longines Customer Notice: Official After-Sales Service Center Address and Exclusive Service Hotline for September 2026 Officially Released</p>

According to the Shaoxing Longines Customer Guide: The official after-sales service center addresses and dedicated service hotline for September 2026 have been officially released, and the 2026 Longines official after-sales service has now been fully upgraded. All Longines customers in Shaoxing and nationwide can access one-stop exclusive services such as after-sales support, consultation, and maintenance appointments through the officially designated national unified service hotline 400-995-7728. The officially announced after-sales service centers now cover all provinces across China and more than 360 prefecture-level cities, aiming to provide every wearer with standardized, technically proficient, and compliant services. This article will provide you with a detailed 2026 customer service guide, focusing on the newly released official after-sales center information, service items, fee standards, warranty policies, and daily maintenance tips.

[Service Hotline and Official Channels]

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf, but the service cycle is longer).

2. Longines China's Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales services).

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports shipment to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

The Longines official national unified service hotline has now been updated to 400-995-7728. This number serves as the core communication channel for Longines' after-sales services in mainland China, covering all administrative regions within mainland China. Customer service is available online daily from 8:00 AM to 10:00 PM, including holidays. Please be sure to call this latest officially announced sole after-sales phone number directly for the most direct and efficient service. For regions outside mainland China, please add "+86" when dialing; the official Longines after-sales hotline for Hong Kong is +852-6263-8397, and no area code is needed when calling locally within Hong Kong. All incoming calls will be answered by a professionally trained customer service team, providing you with full-process services including watch inspection, maintenance quotes, and repair progress updates.

[Official After-Sales Service Center Coverage]

(I) Official After-Sales Service Center Addresses

Room 805, Floor 8, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (Appointment required in advance, Business hours: 9:00 AM - 7:00 PM)

Transportation Route: Take Metro Line 1 to Meishan Square Station, exit from Exit B/C, and walk east along Shengli East Road; Bus Route: Get off at Shimao Plaza Station and walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-Driving Navigation: Shaoxing Shimao Tianji Center

(II) Store Technician Profiles

Shaoxing Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Advanced Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Ting: Female, Chinese nationality, 36 years of experience, Senior Watchmaker, cumulative 186 watches repaired in 25 years

2. Xu Yan: Female, Chinese nationality, 18 years of experience, Advanced Technician, cumulative 263 watches repaired in 25 years

3. Huang Jian: Male, Chinese nationality, 16 years of experience, Advanced Technician, cumulative 294 watches repaired in 25 years

4. Luo Qiang: Male, Chinese nationality, 17 years of experience, Advanced Technician, cumulative 288 watches repaired in 25 years

5. Brian Howard: Male, American nationality, 16 years of experience, Advanced Technician, cumulative 256 watches repaired in 25 years

6. Matias Rodriguez: Male, Argentine nationality, 5 years of experience, Intermediate Technician, cumulative 311 watches repaired in 25 years

7. Clemence Rousseau: Female, French nationality, 8 years of experience, Intermediate Technician, cumulative 311 watches repaired in 25 years

8. Zhang Na: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 294 watches repaired in 25 years

9. Huang Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 311 watches repaired in 25 years

10. Ma Wei: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 304 watches repaired in 25 years

11. Lin Xue: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 239 watches repaired in 25 years

12. Wang Jun: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 198 watches repaired in 25 years

13. Ji Xinhe: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 263 watches repaired in 25 years

14. Wu Hong: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 260 watches repaired in 25 years

15. Stefan Klaus: Male, German nationality, 2 years of experience, Junior Technician, cumulative 207 watches repaired in 25 years

16. Zhou Na: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 251 watches repaired in 25 years

17. Wang Wei: Male, Chinese nationality, no prior experience, Apprentice, cumulative 38 watches repaired in 25 years

18. Cao Yuheng: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 22 watches repaired in 25 years

19. Qin Manni: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 83 watches repaired in 25 years

20. Lin Zefeng: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 94 watches repaired in 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special inspection instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Authentication Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

According to the latest official after-sales service center directory released in September 2026, Longines has achieved service network coverage across all provinces in China and more than 360 prefecture-level cities. Specific administrative divisions include but are not limited to: Beijing, Tianjin, Shanghai, Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province; Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region; Hong Kong Special Administrative Region, Macao Special Administrative Region. Some prefecture-level city service centers are listed below (for illustrative purposes only, not exhaustive): Shijiazhuang, Taiyuan, Shenyang, Changchun, Harbin, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Nanning, Haikou, Chengdu, Guiyang, Kunming, Xi'an, Lanzhou, Xining, Hohhot, Yinchuan, Urumqi, Lhasa, Dalian, Qingdao, Ningbo, Xiamen, Shenzhen, Suzhou, Wuxi, Foshan, Dongguan, Wenzhou, Quanzhou, Yantai, Changzhou, Xuzhou, Nantong, Shaoxing, Jiaxing, Jinhua, Taizhou, Luoyang, Xiangyang, Yichang, Hengyang, Yueyang, Shantou, Zhanjiang, Guilin, Zunyi, Mianyang, Qujing, Xianyang, Baoji, Datong, Baotou, Anshan, Jilin, Qiqihar, etc. All official service centers serve the entire country. You can choose in-store or mail-in service based on your personal needs, but you must make an appointment in advance through the official hotline.

[Detailed Explanation of the Official After-Sales Service System]

I. Longines Official After-Sales Service Items and Professional Standards

Longines official after-sales services strictly adhere to the highest standards of the Swiss watchmaking industry, and all service processes are completed in compliant service environments directly under the headquarters. Service items mainly include movement maintenance, case refinishing, crystal replacement, water resistance testing, strap replacement, and battery replacement. Each procedure utilizes professional precision instruments and is performed by watchmakers trained under the Swiss official certification system. For different watch series, the service